Your use of this site is subject to the following terms and conditions:

* The tickets purchased are for your own personal use only and may not be transferred or re-sold to any other person or body under any circumstances or used as part of any promotion or competition or for commercial gain. Where there has been any re-sale or attempted re-sale of any tickets (or any other breach of this term), we reserve the right to cancel the relevant ticket(s) with immediate effect and refuse admission to the concert using that ticket(S).
* We reserve the right to cancel any ticket purchase made by any person whom we reasonably believe to be associated with any ticket broker.
* To enter the venue on the day of the event, each original purchaser and any person accompanying him/her to the show must be present with a valid e-ticket and ID at the venue on the night of the show. There are no exceptions to this.
* Upon arrival at the venue each original purchaser must present a valid e-ticket and ID to gain entry to the venue. Failure to present these items may cause you to be refused entry to the event.
* There will be no exceptions to the above, no name changes or letters of authorization will be accepted under any circumstances.
* The original conditions of sale will be enforced. Tickets are non-transferable under any circumstances and any resale or transfer, or attempted resale or transfer, will invalidate any ticket purchase made.

When tickets are being collected at the box office, we may ask that the cardholder present the card that the tickets were booked on as identification. Any other forms of ID or letters of authorization are taken at your own risk and may result in the tickets being withheld at the box office. In the event that your tickets are lost in the post and duplicates are arranged for collection at the box office, these will only be given out to the cardholder upon production of the card that was used to make the booking. Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed (significant changes being a change of headline act (concerts only), venue or show time). Once purchased, your payment will be held in escrow by Big Time Tickets until the day of the event. In the event of the cancellation of an event by the organizer/promoter (i.e. a cancellation due to circumstances beyond Big Time Tickets control), Big Time Tickets will only refund the face value of the ticket. Big Time Tickets will use best endeavours to contact purchasers either by phone, email or in writing (using the details provided at the time of ordering) and advise them to return the tickets. Please note, however, it is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue, and Big Time Tickets cannot guarantee that they will inform the customer of any changes to the event date, time or venue.

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